Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions apply to your use of www.gimoversuae.com (the “Website”) and to all services and payments made through it. “GI Movers”, “we”, “us” and “our” mean Grand International Furniture Moving Co. L.L.C., Abu Dhabi Trade Licence No. CN-1733359, TRN 100343610000003. “You” and “Customer” mean the person using the Website or paying for our services. By using the Website or making a payment, you agree to these terms.

1. Our services

GI Movers provides household and office moving, packing, storage, handyman and related relocation services within the United Arab Emirates and internationally. Every move is priced through a written quotation issued after a survey (in person, by video or from information you provide). The quotation sets out the scope, price, date and any conditions specific to your move.

2. Quotations and bookings

• A quotation is valid for 30 days from its issue date unless it states otherwise.
• A booking is confirmed once you accept the quotation in writing (email, WhatsApp or signed copy) and pay any deposit stated in it.
• The price is based on the inventory, access and conditions you describe. If these differ on the day (for example additional items, no lift access, long carry distances or extra dismantling), we will tell you before doing the extra work and any additional charge will be agreed with you.

3. Prices and payment

• All prices are in UAE Dirhams (AED) and include VAT where applicable.
• We accept payments online using Visa and Mastercard credit and debit cards in AED. Payments can also be made by bank transfer or other methods stated on your invoice.
• Online card payments are processed by our licensed payment service provider. GI Movers does not see or store your full card details.
• Payment is due as stated on your quotation or invoice. Where a balance is due on completion, it must be paid before or on the day of delivery unless agreed otherwise in writing.
• The cardholder must keep a copy of transaction records and these policies for their reference.

4. Customer responsibilities

• Provide accurate information about the items to be moved, the addresses and building access.
• Obtain any building, community or landlord permits needed for the move at both addresses, unless we have agreed in writing to arrange them.
• Remove or declare cash, jewellery, important documents and other valuables. We do not accept liability for such items unless they are listed and accepted in writing.
• Do not ask us to move items that are illegal, hazardous, flammable or perishable.
• Be present, or have an authorised representative present, at collection and delivery.

5. Liability and insurance

We take care in handling your goods. Our liability for loss or damage is limited as set out in your quotation. Transit or storage insurance is available on request and is recommended. Any damage or loss must be reported to us in writing within 7 days of delivery, with photographs where possible. We are not liable for wear and tear, pre-existing damage, items packed by the customer, or delays caused by events outside our control (such as weather, road closures, authority actions or building access refusals).

6. Website use

• Customers using the Website who are under the age of 18 shall not register as a user of the Website and shall not transact on or use the Website.
• If you create an account or receive a quotation link, you are responsible for keeping your login details and links confidential.
• The content of the Website is for general information and may change without notice. Your quotation and invoice set out the terms that apply to your specific move.

7. Sanctions

We will not trade with or provide any services to OFAC-sanctioned countries or persons, or to any person or country subject to UAE or United Nations sanctions.

8. Governing law

The United Arab Emirates is our country of domicile. These Terms & Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi have jurisdiction over any dispute.

9. Changes

We may change these Terms & Conditions and our other website policies from time to time. Changes take effect when published on this page. Customers should check this page regularly. The version in force when you accepted your quotation applies to that booking.

10. Related policies

Please also read our Refund & Cancellation Policy, Privacy Policy and Service Delivery Policy, which form part of these terms.

11. Contact us

Grand International Furniture Moving Co. L.L.C.
Mussafah M-44, Plot No. 9, Store No. 6, 9th Street, P.O. Box 133359, Abu Dhabi, United Arab Emirates
Toll free: 800 44626 (800 GIMCO)  |  Tel: +971 2 552 7922
Email: mail@gimoversuae.com