Last updated: 1 October 2026
1. Cancelling or rescheduling a move
You can cancel or reschedule a confirmed booking by contacting us in writing at [email protected] or on WhatsApp.
- More than 72 hours before the scheduled start: full refund of any deposit, or free rescheduling.
- 24 to 72 hours before the scheduled start: a cancellation charge of 25% of the deposit may apply to cover crew, vehicle and materials already allocated.
- Less than 24 hours before the start, or if our crew arrives and cannot start because the customer is not ready, access is refused or permits are missing: the deposit may be non-refundable.
- Packing materials already delivered to you will be charged at cost unless returned unused.
2. Cancellation by GI Movers
If we have to cancel a confirmed move, we will offer an alternative date. If the new date does not suit you, we will refund all amounts paid for that move in full.
3. Refunds
- Refunds will be made only through the original mode of payment. Card payments are refunded to the same card used for the original transaction.
- Approved refunds are processed within 7 working days. Depending on your bank, it can take up to a further 30 days for the amount to appear on your card statement.
- Refunds for overcharges or duplicate payments are made in full once verified.
4. Complaints and damage claims
Damage or loss must be reported in writing within 7 days of delivery. We will review every claim and respond within 14 working days. Where we accept liability, we may repair, replace or compensate the item within the limits set out in your quotation.
